Banfield Pet Hospital at 5574 West Grand Parkway South in Richmond, Texas

Customer Reviews about Banfield Pet Hospital

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  We have been going to this location for well visits for 2 years now and I thought it would be fair that they get my review. First off, I wanted to help clarify that this is NOT a pet hospital in the classic sense. Do not bring your pet here for an emergency, that is not what they do and they will clearly tell you that and quite frequently do. This is for primary care and non major illness. Do you go to your doctor for an emergency or go to an ER? Banfield is not on ER. We started with one dr, which I did not like. She was quite abrasive and had me worried that we should not continue to use Banfield, but having had good experiences at another location, we decided not to write this one off on the first go around. We are ever so grateful that we stuck with it. The next visit, we saw Dr. Kwon, who made such a good impression that I would likely follow her if she were to leave. She still takes the dogs to the back for some treatment, but is so kind and caring that I am comfortable with it. My dogs are comfortable with her and she doesn't treat my "pit mix" with any disrespect as the previous doctor did. She is in the animal care business and doesn't discriminate, just like a (human) doctor shouldn't discriminate against a race. Dr. Kwon takes her time and shows us proper care, such as instructing us on HOW to clean their ears instead of chastising me because I otherwise don't. (I just never knew how and never thought about it.) The front desk and assistants, other doctors are all skiddish and are probably in the wrong profession, but otherwise Banfield provides good value for preventive care and Dr. Kwon makes up for any other shortcomings.
  July 27, 2017

  by Amanda Alexander

Opening hours Closed now

Today: 09:00 am — 05:00 pm

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About Banfield Pet Hospital in Richmond